Proof of Address (PoA): What It Is and How to Pass Verification

Proof of Address (PoA) or Proof of Address — is a document that confirms a user's residential address. Proof of Address is a standard requirement for banks, cryptocurrency exchanges, financial institutions, and payment service providers.

Address verification is part of the international KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures and helps confirm that the user actually resides at the specified address.

In this guide, we explain which documents Trustee Plus accepts and why your document may be rejected.

Proof of Address document requirements

Your document must meet the following requirements:

• include your full name;

• include your residential address;

• include the issue date and have been issued no more than 6 months ago;

• include the name or logo of the issuing organization.

• be clearly legible;

• have no cropped edges;

• the document must be an original PDF or a scanned copy in PDF format (up to 10 MB).

Which documents can be used as Proof of Address

You can use the following documents to complete verification in Trustee Plus:

• bank statement;

• rental agreement;

• proof of residence certificate;

• utility bill;

• tax notice;

• official government-issued document;

• residence permit;

• temporary protection permit.

Can I use a bank statement as Proof of Address?

Yes. A bank statement is one of the most commonly accepted Proof of Address documents if it:

• includes your name;

• includes your residential address;

• was issued by a bank;

• was issued within the last 6 months.

How to obtain Proof of Address

If you do not yet have a suitable document, you can obtain one from:

• your bank (bank statement);

• government authorities (proof of residence certificate);

• utility service providers;

• tax authorities;

• local government authorities.

How to provide Proof of Address without utility bills

If your utility bills are not issued in your name, you can use:

• bank statement;

• rental agreement;

• proof of residence certificate;

• tax document;

• official letter issued by a government authority.

Why your document may be rejected

The most common reasons for rejection are:

• ❌ missing full name;

• ❌ missing residential address;

• ❌ document is older than 6 months;

• ❌ blurry or unclear photo;

• ❌ cropped image;

• ❌ the address does not match the one specified in your profile;

• ❌ the document is not an official document.

Not accepted:

• ❌ screenshots;

• ❌ mobile phone bills;

• ❌ medical bills;

• ❌ receipts;

• ❌ insurance statements;

• ❌ damaged envelopes.

How Proof of Address verification works in Trustee Plus

1. Upload your document in the app.

2. The system will automatically verify it.

3. Once the verification is complete, you will receive a notification with the result.

 FAQ

What is considered Proof of Address?

A document that contains your full name, residential address, issue date, and is issued by a bank, government authority, or utility service provider.

Which documents can be used as Proof of Address?

The most commonly accepted documents include bank statements, utility bills, rental agreements, proof of residence certificates, tax notices, and other official documents.

What can I use as Proof of Address if I don't have utility bills?

You can provide a bank statement, rental agreement, proof of residence certificate, or another official document that includes your residential address.

Can I use a bank statement as Proof of Address?

Yes, provided that the statement includes your name, residential address, and was issued within the last 6 months.

How can I obtain Proof of Address?

You can obtain Proof of Address from your bank, a government authority, the tax office, or your utility service provider.

Why was my document rejected?

The most common reasons are that the document is outdated, contains incomplete information, has an unclear image, or does not meet the verification requirements.

Does my document have to be in English?

No. English-language documents are recommended for faster verification, but documents in other languages are also accepted.

Is it safe to upload documents to Trustee Plus?

Yes. Your documents are used exclusively for identity verification in accordance with payment system requirements and applicable security standards.